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Dispatcher - HVAC / Plumbing

Job Description

Burkell Plumbing is currently seeking a Plumbing and Heating Dispatcher for a part time position to be a part of a dynamic and diverse team


Responsibilities:


o Dispatches Technicians and Controls Service Techs based on the needs of the customer


o Maintains the service log books. Records gathered information from the customer. Tracks calls and assignments.


o Provide general administrative support for the Service Group including filing and upkeep of the Service files.


o Receives customer's Service calls, determines the nature and extent of the service problem, and schedules the appropriate service to address the customer's needs


 


Requirements:


Must possess the following:


o Must have a high school diploma


o 3+ years experience as a dispatcher within a mechanical and/or controls contractor


o Must possess excellent communication skills


o Have great customer service background-great at building relationships


Strong Multi tasking skills


Excellent typing skills



Company Description
Burkell Plumbing, Inc. is a third generation family business that was founded in 1945. Owner & President of Burkell Plumbing, Jake Newman, has been with the company for over 35 years. He is committed to continuing the long-standing tradition of providing the best quality service to Burkell Plumbing's valued customers.
In addition to maintaining a family tradition of craftsmanship, and a commitment to doing the job right, Burkell Plumbing is highly qualified in all aspects of the plumbing, heating and air conditioning (HVAC) business. We do both residential and commercial work in plumbing, heating & air conditioning, air filtration, radiant heating, tankless water heaters and solar hot water. We take care of all phases of plumbing and heating service, repair, remodeling, and high-end construction work. In addition, we have two Certified Backflow Prevention Assembly Testers. We are proud to be a Certified Green Plumber and have been Diamond Certified since 2003. We are up-to-date on all the new energy-efficient plumbing and heating options available.



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