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Account Supervisor

CORE RESPONSIBILITIES
Brand Stewardship
Write creative briefs with strategic planner and brief creative and media teams
Provide continuous inspiration to creative team to help communicate strategic direction
Partner with creative team to present and sell creative work
Partner with strategy team to monitor competitive activity and industry trends
Partner with media team and strategy on recommendations and strategic development of media plans
Review and evaluate creative prior to client presentation to ensure work is on strategy/brief and adheres to all brand standards
Formulate your POV on the strategic direction, on the work, on client feedback and voice it, both internally and with clients as appropriate
Client Relationship Management
Maintain consistent dialogue with client to ensure agency is executing in line with their expectations
Ensure communications success metrics are agreed to in advance of a campaign launch
Identify and explore growth opportunities for the client account
Schedule and lead client meetings and presentations of creative concepts; obtain client approvals on creative concepts/campaigns, creative rotations and media plans
Supervise the weekly client status meetings, which should be managed by the Account Executive
Create client-facing conference reports as needed
Manage client's time/schedule efficiently
Internal Relationship Management
Provide leadership and direction to all internal team members and agency partners
Provide guidance to Account Executives (strategy, competitive, client communication skills), including delegation and managing them on assignments. Mentor the Account Executive, monitoring his/her progress and ensuring he/she has the training required to succeed
In providing client creative feedback to creatives, provide insight and solutions, in addition to delivering the clients' direction
Has a point of view (strategic, creative, problem-solving, etc.) that can be articulated and defended, as well as communicate/publish written agency POVs regularly
Provide issue management and resolution, coming to Account Director with recommended solutions as issues arise
On high-budget/high-profile projects, Account Supervisor to decide what portions of project (if any) to assign to a Account Executive
Aid the Account Director and client in development/management of quarterly and annual budgets
Develop annual scope of work with client and Account Director
Develop scope of work/project fees for new projects/out of scope projects
Key Relationships
Strategist: Partners with the strategist to ensure the strategic course for the brand is set and monitored for success
Creative (ECD, ACD): Partners with creative teams to ensure work is strategic and meets client's needs
Media (Media Director, AMD, Media Supervisor): Partners with media team to develop appropriate media strategies
Finance: Partners with finance to foster a healthy financial relationship for both client and agency; ensure profitability
Miscellaneous
Adhere to overall agency responsibilities and expectations



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